Unlock the power of communication in your team, with our call monitoring, training, and coaching services.

At Total Telephones Solutions, we understand the key role that phone interactions play in shaping customer perceptions and driving sales in retail. That’s why we’ve dedicated ourselves to monitor, coach and develop your sales teams’ skills they need to thrive in these crucial interactions. ­

Call telephone monitoring, training and coaching
Call Video VHC Monitoring Services

Transform your teams’ consumer communication skills.

We specialise in empowering your sales team, offering the highest level of accountability, tailoring call training and coaching that’s easily digestible. Maximising customer engagement, boosting satisfaction, and ultimately, propel sales!

Our approach covers everything from initial greeting to closing the conversation, ensuring each team member creates a lasting, positive impression every time they pick up the phone. You can choose to use the provided results to develop your team internally, or we can offer both field-based and online coaching solutions.

Proven results, tailored to the Automotive Industry.

Leveraging our years of extensive experience in the automotive sector, we are well placed to help you hold your sales team accountable to the highest standards.

We’ve helped countless automotive teams refine their call communication skills, generating remarkable improvements in both sales and after-sales figures. Whether it be inbound sales enquiries, outbound sales prospecting, service inbound enquiries, service customer retention, service follow up calls, and all things BDC.

With our monitoring, training and coaching programs, your team will not only meet customer expectations but exceed them.

Call Video VHC Monitoring Services
Call Video VHC Monitoring Services

Join a legacy of success.

Join the successful automotive sales and service teams that have transformed their phone interactions through our monitoring, training, and coaching programs.

When you choose Total Telephone Solutions, you’re choosing a proven partner dedicated to your teams’ continuous growth and success.

We’ll help your team harness the full potential of every phone call, turning an ordinary interaction into extraordinary engagement.

How it works

Easy Integration

Step 1: Call recording & accessing the data

Our process begins by working with your real data accessing call recordings. This data can either come from your existing call recording platform, which we’ll integrate into, or alternatively we’ll provided a call recording solution.

Once your call recording data has been made available, we’ll move on to the monitoring, listening and review.

Call Recording Review

Step 2: Monitor, listen & review

At this point, our large UK-based human review team listens through the call recordings and identifies the criteria you’re interested in. We then assess each call providing an accountability measure based on your companies’ criteria and expectations.

Our straightforward reporting suite then displays performance and results to your specification.

We specialise in sales and service call monitoring, as well as compliance checks and adherence to company procedure, offering a straightforward reporting suite providing performance results.

Many customers use our service to generate call monitoring data to increase awareness and develop their teams’ internally. Alongside this, we offer both field-based and online coaching solutions.

Customer Satisfaction

Step 3: Coach, Develop & Repeat

The insights gained from each individual call review are made available to you, providing a benchmark on team quality and performance.

This data allows you to strategise improvements based on our critiques. While you may use your own staff for this step, we offer and recommend online and field-based coaching and development from our experienced consultants, ensuring your team can effectively utilise our provided insights and solutions.

Call Video VHC Monitoring Services

Course correct your team today.

Ready to take your teams’ telephone skills to the next level?

Reach out to us today and learn more about our proven automotive telephone training and coaching. We want to help you set a new standard in customer communication, driving satisfaction, engagement, and sales like never before.

Services for call and video monitoring, training, and coaching

Video and VHC video monitoring and training services

Video monitoring, training and coaching

We support retail businesses with sales and service video communication skills. Video has become a popular and crucial way to communicate with your customers.

Develop and refine your teams’ video skills on how best to communicate with customers, with our simple and impactful services.

Telephone call centre monitoring and training services

Contact centre training and coaching

Our services support accountability in your Contact Centre by understanding current performance and identifying areas or teams where development is required.

From sales operations to customer service and centralised telephone teams, we cover it all.