Push your team to master communication with our video communication monitoring, training, and coaching services.

In today’s digital landscape, video communication has become a key tool in building transparency and trust with customers in retail communication.

At Total Telephone Solutions, we’re committed to improving your teams’ skills in utilising video effectively, delivering the highest level of customer service possible.

Video & VHC Training coaching, and monitoring
Call Video VHC Monitoring Services

Empower your teams to communicate effectively through video.

We specialise in monitoring, training, and coaching enabling the creation of impactful video communication. Our service aims to transform your teams’ customer video skills, making every interaction simple, visual, and effective.

From your sales to your service teams, we offer bespoke training designed to elevate their video communication skills. You can choose to use the provided results to develop your team internally, or we can offer both field-based and online coaching solutions.

Designed with automotive video communication in mind, Vehicle Health Checks (VHC) specialist.

Drawing upon our deep understanding of the automotive sector, our monitoring and training programs are crafted specifically for your needs.

We’re here to help with video VHC, providing a direct guide to you and your team on how to showcase vehicle inspections, explain technical issues and recommend services in an engaging and understandable manner, enhancing customer trust and boosting engagement, with the potential for customer approval for additional work.

We can also help with sales teams’ new or pre-owned vehicle presentation videos, providing the customer with the confidence to engage with a sale.

Call Video VHC Monitoring Services
Call Video VHC Monitoring Services

Partner with the best to achieve success.

Join the successful sales and service teams’ that have transformed their video communication engagement through our monitoring, training, and coaching programs.

When you choose Total Telephone Solutions, you’re choosing a proven partner dedicated to your teams’ continuous growth and success.

We’ll help your team leverage the power of video communication, turning ordinary vehicle health check and sale presentation videos into a compelling case that customers can value and trust.

Getting started with monitoring, training and coaching

Easy Integration

Step 1: Video recording & accessing the data

Our process begins by working with your real data accessing video recordings. This data is accessed from your existing video recording platform, which we’ll integrate into.

Once we have access to your video recordings, whether the content consists of sales presentation videos or Service VHC videos, we’ll move on to monitor, watch and review.

Video VHC Review

Step 2: Monitor, watch & review

At this point, our large UK-based human review team steps in to analyse the videos and identify the criteria you’re interested in. We assess each video providing an accountability measure based on your companies’ criteria and expectations.
Our straightforward reporting suite then displays performance and results to your specification.

We specialise in sales and service video monitoring, with a wealth of experience and knowledge of automotive Vehicle Health Check (VHC).

Many customers use our service to generate video monitoring data to increase awareness and develop their teams internally. Alongside this, we offer both field-based and online coaching solutions.

Customer Satisfaction

Step 3: Coach, Develop & Repeat

The insights gained from each individual video recording review are made available to you, providing a benchmark on team quality and performance.

This data allows you to plan future improvements based on our critiques. While you may use your own staff for this step, we offer and recommend online and field-based coaching and development from our experienced consultants, ensuring your team can effectively utilise our provided insights and solutions.

Call Video VHC Monitoring Services

Invest in your teams’ video communication today.

Are you ready to transform and future proof the way your team communicates with customers?

Reach out to us today and learn more about our proven automotive video & VHC training and coaching services. We want to help you set a new standard in customer communication, driving satisfaction, engagement, and sales like never before.

Services for call and video monitoring, training, and coaching.

retail telephone call monitoring and training services

Call monitoring, training and coaching

Our call monitoring, training and coaching services have established successful results across a range of retail teams.

Maximise your sales and service teams’ consumer call impression, engagement, and satisfaction.

Telephone call centre monitoring and training services

Contact centre training and coaching

Our services support accountability in your Contact Centre by understanding current performance and identifying areas or teams where development is required.

From sales operations to customer service and centralised telephone teams, we cover it all.