We provide customer facing telephone and video communication training and coaching services for the Retail and Automotive industry, generating impactful results.

Our expertise supports the retail shift from physical to digital sales and service. Enhancing reputation and trust, improving customer experience during voice and video communications.

Total Telephone Solution customer communication training and coaching
CriteriaTarget Meet
1True
2True
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5True
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7True
8True
9False
10False
Score82%
CriteriaTarget Meet
1True
2false
3false
4True
5false
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7True
8True
Score43%
Location MTD
  • On Target
  • Below
100%80%60%40%20%0%
Week NumberOn TargetBelow Target
1
2
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6
Team Overview
  • On Target
  • Developing
  • Below Target
TitleTotal
On Target

72

Developing

24

Below Target

13

  • 3.6%
  • On Target
    vs. Lst Wk
  • 0.3%
  • Developing
    vs. Lst Wk

Trusted by top sales and service teams throughout the automative & high-value retail industry.

Automotive call and video VHC training for WVAutomotive call and video VHC training for PorscheAutomotive call and video VHC training for AudiRetail call and video training for RolexAutomotive call and video VHC training for Land RoverAutomotive call and video VHC training for MercedesRetail call and video training for TAG HeuerAutomotive call and video VHC training for BMWAutomotive call and video VHC training for Ford
Call Video VHC Monitoring Services
Call Video VHC Monitoring Services

The retail-to-consumer landscape you knew is changing. We are here to support you and your team throughout this transition.

The retail-to-customer landscape is taking a radical leap forward, with customer-mobility being revolutionised. The movement from physical into digital retail is happening rapidly, resulting in new channels and methods of communication.
Moreover, customers are expecting a sales and service experience that is continued and consistent, with exceptional voice and video communications, reliability, trust, and transparency.

At Total Telephone Solutions, we’ve been told we’re the best in providing accountability and coaching for your teams’ consumer facing voice and video communications.

Getting started with monitoring, training and coaching

Call and Video monitoring integration

Easy integration

We’ll integrate into your existing call or video recording platforms, ensuring we access the original facts, truth, and the customer experience provided.

Video VHC Review

Listen, watch & review

Our UK based listening team are all human. This helps us to establish the call detail and compare against the scoring criteria set by you, providing accountability.

Customer Satisfaction

100% customer satisfaction

Access your teams’ performance reports, benchmark communications quality and performance. Providing accountability to support 100% customer satisfaction.

Services for call and video monitoring, training, and coaching

retail telephone call monitoring and training services

Call monitoring, training and coaching

Our call monitoring, training and coaching services have established successful results across a range of automative and high-value retail teams.

Maximise your sales and service teams’ consumer call impression, engagement, and satisfaction.

Video and VHC video monitoring and training services

Video monitoring, training and coaching

We support retail businesses with sales and service video communication skills. Video has become a popular and crucial way to communicate with your customers.

Develop and refine your teams’ video skills on how best to communicate with customers, with our simple and impactful services.

Telephone call centre monitoring and training services

Contact centre training and coaching

Our services support accountability in your Contact Centre by understanding current performance and identifying areas or teams where development is required.

From sales operations to customer service and centralised telephone teams, we cover it all.